When a member of the public has an issue accessing a federal benefit or service, they often contact their member of Congress for help. That assistance is called constituent casework. If an agency ...

Outgoing members of Congress are required to pass along ongoing constituent service information to their successors. Madison Cawthorn did not do that. His successor, Rep. Chuck Edwards, is now asking ...

For most of this year, caseworkers in Rep. Suhas Subramanyam’s office have struggled to get through to federal agencies, as mass layoffs rippled through the Trump administration. His staff was ...

"Can I just stop you there for a second? Thank you, no need to apologise – so can we just go over it again? OK, so you've got a problem with your neighbour. Sorry yes, with your neighbour's dog. Your ...

In my constituency office, expressions of despair and even suicidal ideation were so common that the toll on staff was impossible to ignore Once, MPs were distant figures in their constituencies. In ...