As I described in a February post, an important decision Cisco Collaboration faced in 2019 was whether to build or buy on cloud contact center. As is often true in business, the ultimate decision ...
The Cisco Contact Center Portfolio is benefiting from brand-new AI and customer experience capabilities from the two companies the giant acquired last year; CloudCherry and Voicea. Cisco is making use ...
In this week’s No Jitter Roll, we share the latest research on the number of cloud-based contact center agents, a partnership between a UC provider and a major league soccer team, a new Cisco ...
Cisco is buying CloudCherry, a company focused on customer experience management. Cisco Systems has been on a mission this year to refocus its contact center business. Under Amy Chang, Cisco's senior ...
Cisco on Monday announced that it plans to acquire CloudCherry to bolster its Contact Center portfolio. CloudCherry -- which happens to be one of Cisco Investments' portfolio companies -- makes a ...
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