CX must adapt to new ways of working with customers as the next wave of AI will impact many standard practices. Static playbooks will evolve into fluid workflows, boosting efficiency and insight into ...

SugarAI, provider of the award-winning intelligence-driven sales automation platform, today announced it has been named Customer Experience Solution of the Year in the 2026 ERP Today Awards. The award ...

ACT-IAC CX Summit Date: Friday, November 13 Location: Reston, VA Details: The CX Summit brings together Federal and industry leaders to discuss strategies for innovating and advancing Government ...

Atento Luxco 1 ("Atento" or the "Company"), one of the world's largest providers of Customer Experience Management and Business Transformation Outsourcing services (CXM/BTO) today announced a ...

I think it's an important time to be in this government technology business because we're able to shape what happens next," said John Boerstler.

Many companies are investing heavily in flashy customer experience (CX) technology, yet customers still aren’t seeing the meaningful improvements they expect. Why? Businesses are falling into the over ...

Enterprises are migrating customer experience management (CXM) from departmental tools to platforms that orchestrate diverse functions for better customer engagement and business outcomes, according ...

It’s no secret that many technology companies have changed the way they approach customer experience and success. With the end of ZIRP (zero interest rate policy) in 2022 and 2023, budgets are much ...

For a long time, customer experience (CX) technology followed a simple rule: bigger was better. More features. More markets. More scale. I spent over two decades working in that world, including roles ...

Sales automation technology has transformed how organizations connect with their customers, enabling levels of personalization and efficiency in sales operations never before possible. As these ...

As markets get more crowded and competition rises, businesses need to take extra measures to set themselves apart. Technology has made it easy to achieve this by making every customer interaction ...