This outrage shows that modern solutions must be designed resiliently to enable service provisioning during incidents. There are multiple solutions to develop high-available and reliable services that ...

Customer service chat is a staple of most online retailers. Rather than pulling up a phone app, figuring out what number to dial, and waiting on hold for hours, the response time of a chat system is ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...