Athletic brands such as Nike and Adidas have a digital challenge. According to Catchpoint, which compiled a Digital Experience Score analyzing the to 20 athletic footwear and apparel brands by revenue ...

Consumers are using their insurers' websites, mobile apps and other digital platforms in greater numbers, but their experiences often fall short of expectations, according to a new report. Analysts at ...

Cigna Healthcare leads the way in digital experience among commercial health plans, while UPMC Health Plan ranks highest among Medicare Advantage plans, according to a new report from JD Power. The ...

Cigna Healthcare leads in member satisfaction with digital experience among commercial health plans, while UPMC Health Plan ranks highest among Medicare Advantage plans, according to a new report. The ...

TROY, Mich.: 10 Sept. 2025 — There was a time not long ago when multifactor authentication processes and other digital security measures were dismissed as an annoyance by website and mobile app users.

TROY, Mich.: 2 Dec. 2025 — The nation’s auto and home insurance providers have spent the past decade encouraging customers to submit claims and manage the estimate and status updates through their ...

Aligning brand and customer experience empowers companies to outperform competitors, achieve up to 3.5x revenue growth, and earn higher customer retention and loyalty Forrester’s Total Experience ...

RIYADH — Saudi Arabia’s Digital Government Authority has announced that the 2025 Digital Experience Maturity Index reached 86.71%, placing the Kingdom at an “advanced” level in its ongoing digital ...

Digital healthcare tools, from patient portals and telehealth to remote hospital monitoring systems and consumer wearables, are putting consumers in the healthcare experience driver’s seat. Healthcare ...