I was on the phone with the phone company – in a manner of speaking. I wasn’t actually talking to a person – and that was the problem. I had two issues that needed addressing: involving service, one, ...

Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...

PALO ALTO, CA--(Marketwire - Sep 11, 2012) - Zingaya, developer of scalable, high-quality web-based VoIP applications for e-commerce websites and customer service call centers, today announced that ...

Paul English, the blogger formerly known as the scourge of the IVR industry, is being sucked into the Microsoft machine, lending his crusading gethuman.com website as a forum for a push for ...

If you think your automated customer service system is annoying callers, you’re probably right. A segment on the Today Show featured Paul English, the chief technology officer at travel search site ...

Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...