Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first ...

Intercom today launched the Conversational Support Funnel, a holistic framework for delivering and scaling modern, next-generation customer support through a messenger-first experience. The ...

Intercom, a customer communications platform, launched two new tools — Surveys and Switch — that focus on delivering better customer service. In addition, the company released a next-generation ...

Intercom, a conversational relationship platform (CRP), launched its Conversational Support Funnel, a framework that aims to help customer service teams conduct better outbound conversations that ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today, artificial ...