Salesforce today announced the next generation of its Service Cloud Einstein, which combines its flagship CRM solution with artificial intelligence (AI) and guided workflows for agents and customers.

This article was written in collaboration with Varonis' Nathan Coppinger and Mike Smith, Distinguished Security Architect at Salesforce. It covers how Salesforce Einstein Copilot’s security model ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

The near future of artificial intelligence (AI) won’t be defined by ushering in a race of sentient machines. While we’re inching closer to the goal of AI brain mapping, the next era of AI will be more ...

Einstein Sales Development Rep (SDR) Agent uses generative AI to have personalized conversations with inbound prospects; Einstein SDR Agent can answer questions, handle objections, qualify leads, and ...

From managing CRM implementations to witnessing the dawn of Agentforce, here are the five lessons that changed how I think ...