In an analyst briefing last week, Cisco Systems Inc.’s Webex shared updates from across its suite of offerings. Today’s AnalystANGLE conversation features a conversation with Zeus Kerravala of ZK ...

As I described in a February post, an important decision Cisco Collaboration faced in 2019 was whether to build or buy on cloud contact center. As is often true in business, the ultimate decision ...

New Webex AI Agent, AI Agent Studio and Cisco AI Assistant for Webex Contact Center will change how businesses interact with and support their customers Dubai, UAE – At WebexOne, Cisco (NASDAQ: CSCO) ...

New AI-powered innovations in Webex Contact Center are focused on promoting agent efficiency and well-being, resulting in reduced turnover, exceptional customer experiences and real business outcomes.

Today at WebexOne, Cisco detailed the Webex AI Assistant capabilities to be included within Webex Contact Center and Webex Suite for paying customers. It also announced two new tiers called Customer ...

Webex AI Agent and Cisco AI Assistant for Webex Contact Center deployments help organizations drive faster resolutions, higher productivity and improved service quality globally. Expanded integrations ...

FORT LAUDERDALE, Fla., Oct. 23, 2024 /PRNewswire/ -- Today at WebexOne, Cisco (NASDAQ: CSCO) unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant ...