Zendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk is poised to ...

Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...

New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights – delivering outcomes businesses and customers want The Resolution ...

Eggemeier says that many of these new upgrades are powered by GPT-5, OpenAI’s current flagship model. (Zendesk is one of OpenAI’s top customers.) According to Eggemeier, GPT-5 has dramatically ...

Agentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But he notes that support ...

As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, ...