As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Don't call Virgin Media O2 until you have seen the latest advice.

VIRGIN Media O2 customers are being warned their accounts face being locked for weeks due to “security reasons”. In some ...

Research carried out by Virgin Media O2 has found that millions of people are likely to have seen fake customer service numbers using search engines and AI tools. It has also dealt with customers who ...

Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...

Reddit is awash with reports of customers waking up to find a message saying their accounts have been locked.

Heavy network investment has paid off for Virgin Media, which has seen customer levels stabilise after a period of subscriber ...