Sinch reports AI is transforming customer service, shifting focus from conversation volume to value, emphasizing continuity ...

Empirix, a provider of voice and Web test and monitoring solutions, measured interactive voice response (IVR) and Web customer self-service applications of leading banks to compare the quality and ...

Kana Software, a Silicon Valley-based customer service software company that has been majority owned by Accel-KKR since 2009, has completed its acquisition of Trinicom, a cloud-based Web customer ...

eGain's 2010 State of Customer Service Study evaluated multiple aspects of web self-service and contact center customer service of 175 leading enterprises in the U.S. and Canada. These companies are ...

Who are the players in web customer service applications? How are they positioned to help you over the long haul? Read this magic quadrant report to find out. Gartner Magic Quadrants are a culmination ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Dolphin Dynamics has released the new Web Customer Service module for Dolphin Travel Manager. This latest addition to the Dolphin product range empowers travel agents to more effectively compete in ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...