In a commoditizing market with innumerable online distributor platforms, consumer product goods (CPG) manufacturers are uncovering significant revenue streams from exclusive services that speak ...

The customer experience (CX) industry growth has skyrocketed in recent years. Overall, the customer experience platforms market is projected to reach approximately $18,972.7 million USD by 2028, ...

Every business has Moments of Service that are judged by customers. Alex Rumble of IFS highlights the customer view of those moments - and how organizations can achieve their own. Whether they are old ...

Whether it’s manufacturers making new products and goods or construction and engineering companies building and delivering assets, many leaders today are seeking out ways to pivot toward new, ...

In recent years, every sector that needs expensive and complex assets—generator sets, jet engines, packaging machines—is looking for options that will help reduce upfront capital investments in these ...

Why can’t we get smarter products that tell us when they need care and feeding? Some technologies are running well ahead of the ability of product makers to incorporate them into their products and ...

The servitization megatrend is upon us. Industrial machine manufacturing companies are adding service revenue streams and changing their business models, usually to augment but sometimes to replace ...

The way field service teams operate and deliver service is changing, and this rapid pace of change is being driven by new customer expectations, advancing technologies, IoT, and what some are calling ...

DUBLIN--(BUSINESS WIRE)--The "Strategic Analysis of Servitization for Truck Manufacturers, 2030" report has been added to ResearchAndMarkets.com's offering. This study examines the evolution of ...

Servitization denotes the strategic transformation of manufacturing companies from purely product-centric organisations to providers of integrated product–service offerings. This evolution responds to ...

Traditionally, customer service has been more of a cost center, not a revenue center. During times of crisis, however, as market disruption upends “normal” business models, many companies are ...

Servitization is a hot topic for manufacturers as they take on the Industry 4.0 challenge, but once you get past the hype, what does ‘servitization’ really mean? Richard Fernandes reports. In simple ...