A thank-you note got me my first real job. As a newly minted college graduate with no work experience, I was having a tough time finding my first grown-up gig. I thought I’d never get a break until I ...

As society grows more interconnected and reliant on technology, the old ways of keeping in touch wane in influence and popularity. That’s the way of the world, it seems, and woe to anyone who waxes ...

It’s hard to imagine there’s anyone who still finds an emailed thank-you note from a company endearing. How about a handwritten card from the CEO? That’s surely more likely to elicit a warm response, ...

Frank Mischler of Mischler's Florist has written an estimated 15,000-20,000 thank you notes to customers over the past decade, earning their loyalty in an age of declining customer service.