Kustomer AI - Signals” surfaces real-time customer context, sentiment, and escalation risk directly to reps and managers before they engage, closing the gap between CX visibility and action.

Behind the AI hype cycle, retail leaders are making one thing clear: test now, build fast and don’t lose the human element.

Conversational commerce is moving into more consequential territory. For many companies, chat is no longer just a way to answer product questions or deflect simple service requests. It is starting to ...

Despite massive investments in AI tools, new research from Front shows most B2B teams are stuck paying high “Coordination Tax,” managing disconnected customer work behind the scenes San Francisco, CA ...

GetVocal introduces Control Center for real-time human-AI collaboration. Governance and oversight. Supervisors can monitor, ...

Cloudflare created an open-source CMS it calls a "spiritual successor to WordPress" — but WordPress is having none of it.

HubSpot wants you to pay for what works with AI. The company on April 2 announced a new pricing model for its Breeze Customer Agent and Breeze Prospecting Agent, effective April 14. Breeze Customer ...

Ask NiceAI turns fragmented feedback and reviews into instant answers and ready-to-execute action plans PORTLAND, Ore., March ...

Media networks can now onboard and list audiences to DSP marketplaces like The Trade Desk and Yahoo DSP without secondary revshare fees, cutting total marketplace fees in halfSAN FRANCISCO--(BUSINESS ...

Agentic AI validation. Cyara introduces tools for testing AI agents in CX. Governance enhancements. New modules address ...

Amid AI’s rapid advances, the three-term senator from Virginia says nobody’s ready for what the technology could do to us.